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I booked eDreams by accident. They advertise online & appeared to me to be Jetstar,(whom I was trying to book with for the first (& last !) time) - and as having a local NZ office in that the URL they used would indicate, to the initial glance, that they were JetStar NZ i.e. Jetstar.nz.edreams.com) . This online presentation was in my opinion deliberately deceptive (they have since changed the URL wording - see below) - there is no eDreams NZ office - one must deal directly with Spain for complaints after badgering evasive Filipina(I think) operators on their given number, to get the Spanish number. I canceled my flight due a relatives death - applied to JetStar for refund - they agreed – NZD620 - said refund would be made to the credit card payment came from. No payment received on my credit card. JetStar eventually gave me the detail for a personal MasterCard i.e. card & person's name - not mine, a woman's - card Account No. and Transaction Reference: Odd ! ?? payment was not to eDreams per se ! Hence it raises questions in one's mind like - possible employee theft ? anything else ? they're bust maybe ? (I note their stock has been falling and a ranking by Trustpilot of 20/24) - or are they crooked ?? or all of that ??? These (I think legitimate) reflections were supported when JetStar Customer Care then advised, on my query - that EDREAMS IS NOT AN AUTHORIZED AGENT (I have the emailed advice) - they used to be, but some of eDreams practices were such that JetStar withdrew their authorization (I have their email advising of this). Nonetheless, as Jetstar advised me, eDreams have continued to advertise as if an agent and JetStar was/is still trying to terminate this – why they are unable to, not explained, but JetStar indicated beyond their control to some degree!! Notwithstanding this JetStar claims that as they have refunded the payment to the credit card of origin, their duty is done and they will take it no further. They referred me back to eDreams. I finally contacted a (I guess, Customer Care) woman at eDreams in Spain, via the number so reluctantly given by the anonymous cohorts, (presumably) in the Philipines, and then a Spanish Customer Care(?) gentleman who indicated it was beyond his competence. On the woman's request I twice emailed her the detail of the credit card transaction - the second time with a receipt required - but have never received any acknowledgement, and certainly not payment. I conclude this organization presents seeming indications of corrupt, possibly illegal, behavior. In my view they should never be used and need investigation by an appropriate authority - if there is one in Spain. They appear to me to be commercially unprincipled at best - and JetStar's performance of being not much better.

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